Information Technology On Your Terms
"We make office and house calls"
FAQ’s
Computer Problems:
Can you repair my network?
We are experience in maintaining and repairing many kinds of networks.
We can install a new wired or wireless system. We will do everything
from the installation of cabling to the configuration of the wireless
transmission stations. We use leading edge technologies for these
installations.
How do I know if I have a virus?
There are a number of indications that your computer may have a virus
or a spyware infestation. You may be getting error messages that
you never saw before for you may find that devices that once worked
do not any more. Your computer may process things more slowly. You
may find that when you connect to the internet, some functions that
you had before do not work now.
What do I do if my hard drive fails?
If your hard drive fails, hopefully you have made regular backups.
If you have, we can create a new hard drive using the backed up data.
If you have not, we can often recover the data using a number of
different methods. We can assist you in setting up backup hardware
and software.
Can you rescue my data if my computer won’t
work?
Data can usually be rescued even if your computer will not start. Of
course, the 1st line of defence should be to do regular back-ups.
If the operating system is corrupted and cannot be repaired or there
is a bad sector, then often the hard drive can be connected to a
secondary computer and then the data can be saved. In the worst case,
the hard drive can be recovered by a firm specializing in this kind
of support. The drawback to this route is that it can be very expensive.
Can you help me get rid of spyware?
We employ a number of solutions to remove spyware. In most cases we
can clean up a computer infected with spyware. Again, it is wise
to have important data backed up in order to minimize the possible
loss of your work.
Can you repair my old computer?
We fix most kinds of computers. If your computer is very old, we will
assist you in deciding if it is worth repairing old equipment or
if we should just recover the data and re-install it in a new machine.
How long does it take before you can fix my computer?
We usually can set an appoint for 24 to 48 hours after the service
call is received
Do you repair Monitors, printers and other computer peripherals?
We can trouble shoot basic issues on most computer devices. We do not
repair internal parts on monitors or printers, but we will refer
you to reliable repair places if it is economically feasible for
you to repair the device rather than replace it.
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Computer Services:
Why is it too expensive to repair my laptop?
When the warranty on a laptop has expired the repairs are often more
expensive than for a desktop computer. The reason for this is due to
the compact design of the laptop many components that are separate
devices on a desktop computer are integrated into the motherboard (main
circuit board) on a laptop computer. On a desktop computer many parts
are interchangeable among various desktops. For example; a single power
supply will fit many desktop computers. The laptop power supply is
integrated in the circuit board and specific to the manufacturer and
model. Any USB or PS2 keyboard will attach to a desktop computer. Laptop
keyboards and displays are specific to the laptop model. While NetXperts2000
will always try to find the least expensive way to repair your laptop
computer (and we do have a few tricks up our sleeve), sometimes the
repairs will cost more than the price a a nearly new refurbished computer.
Can you install a network?
Companies (or home users) that need to share documents or internet
access among many users should consider networking. This allows everyone
to be more productive. We can network 2 computers to as many as required.
We can network any combination of Windows 98 to Windows XP. You can
network computer in a single location or in multiple locations.
What kind of computers do you repair?
NetXperts2000 repairs and maintains most brands of computers. We have
clients who use off brand computers as well as brand names including
Dell, Compaq or IBM. We work on laptop as well as desktop computers.
Can you build a computer system for me?
We offer 2 hardware services. We have a great line of refurbished “grade
A” laptop computers or we can build a new desktop computer to
your specifications. There is no need to accept the “flavour
of the day or suppliers end of run parts” in your new desktop
computer. You never know what parts will be installed. NetXperts2000
will build a computer using only top quality parts or any brand of
part you prefer. The laptops are clean, completely set up and guaranteed.
Are there other differences between you computer systems and other
brands?
Our computers are truly plug and play. When we prepare a computer for
delivery to a client, it is set up to be used immediately out of the
box. We install all the service patches, register your software, install
utilities that you will need, and install antivirus and anti-spyware
software. When you plug in the computer you are ready to work right
away. We “burn in” the machine, so we know it is working
correctly before you get it.
Do you sell computers?
We sell refurbished laptop computers and refurbished LCD displays.
Our equipment is 2 – 3 years old and looks like new. All computers
are business quality and have been rebuilt and tested completely.
The computers have current operating systems, all Microsoft patches,
an anti-virus, an anti-spyware and various necessary utilities.
Do you offer service contracts?
We offer service contracts on groups of computers. We can visit your
office at your convenience to evaluate your setup and to give you
suggestions that you can consider. Our contract prices are very competitive
and we will keep your network at optimum performance.
What sort of training do you provide?
We can provide training sessions for individuals or groups. The sessions
are tailored to the skill level of the users. We can set up training
sessions for general computer use, the operating system such as Microsoft
Windows 2000 or XP or productivity packages such as Microsoft Office.
We have computer safety seminars available cover such topics as “How
to keep your Network Secure” and “Safe Computing Practices”.
Do you offer data backups?
We can install back-up software and set up an automated back-up procedure.
We can provide monitoring services for your back-ups.
Can you repair my computer at my place of business?
You do not have to bring to computer to us. For the majority of our
service calls we come to you. We ensure that we provide great service
by using only experience, qualified, customer oriented technicians.
We follow up each service call with a phone call to ensure you are
completely satisfied.
Why should I have my computer repaired by you?
All NetXperts2000 associates are certified and trained in many computer
technologies including Microsoft, Cisco and Novell. We are experienced
with computer hardware ranging from 486 style machines to P4 computers.
We can repair your Windows 98 as well as your Windows XP machine.
Our response time is quick and we guarantee our work.
What sort of guarantee do you offer?
We offer a 30 day guarantee on all laptops and displays that we sell.
We guarantee that you will have no problems with all the hardware,
except for the battery. The batteries in all laptops we sell are
not guaranteed but are in good condition and will hold a charge.
Does NetXperts2000 charge for travel?
Generally we charge ¼ hour for travel on calls that fall within
a 20 kilometre distance from the Montreal Decarie Circle. We will advise
you in advance if there are additional travel charges.
What happens if I need service on the weekends or at night?
We will service your computer at any time. Our prices are the same
for any emergency call. We reserve the right to decide whether a
call must be taken immediately, or if it can wait for normal business
Monday to Friday hours.
Do I get the same NetXperts2000 technician on each call?
We make every effort to assign the same technician to your account.
If you want a different technician for any reason, please let us
know.
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About NetXperts2000:
What qualifies you to repair computers?
All NetXperts2000 associates are certified and trained in many computer
technologies including Microsoft, Cisco and Novell. We are experienced
with computer hardware ranging from 486 style machines to P4 computers.
We can repair your Windows 98 as well as your Windows XP machine.
Our response time is quick and we guarantee our work.
What kind of clients do you have?
NetXperts2000 has many business and home clients. Our home clients
may have a single computer or the may have a wired or wireless network
connecting multiple computers. We concentrate on the mod-sized business
market. The majority of our business clients have one to 25 workstations,
but our associates are experienced in working on networks of up to
200 users. Our business clients use domain based and peer to peer
based networks.
Are your prices competitive?
As NetXperts2000 works mostly on your site, whether that be a home
or office, you see exactly what our technician is doing and how much
time we are spending on your computer. In some cases we will pick
up your computer and work on it in our office. In that case we will
either charge a flat rate or discuss the possible charges with you
before we start the work. We do not charge current clients for short
phone support calls for 5 minutes or less. You do not have to sign
up and you pay for only what you use. To better budget we have monthly
maintenance plans and can offer you block hours at discounted rates.
How can I pay for the services?
Cash, of course is always welcomed. We accept personal cheques as well.
Once we check references, we are can bill companies for services
completed. Our terms are net 14 days. On larger projects we will
request a deposit on signing the contract, an additional 25% on completion
with the remainder due net 14 days.
What areas of Montreal do you service?
We will service computers anywhere in the Montreal area including the
Island of Montreal, the South Shore and Laval. There may be travel
time charges for some service calls. Ask us for the details.
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